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Claims

Choose the type of claim, according to the problem you have with the product. Filling in the form will result in receiving a confirmation via e-mail. Kindly print this out and put it into the package along with the claimed product. When we receive your claimed goods, we will be able to immediately identify what it is and what we should do about it. Thus, it will save a lot of time.
It is even easier for those customers who were logged in to their customer account when ordering the goods. Sign in with your username and password, and you will find the goods you want to complain about in the Business Agenda. Here you can file a new claim and fill in only a few data. Everything else will be pre-filled.

I want to file a claim

crossroad functionality

The product has a malfunction

  crossroad undelivered order

Undelivered shipment

crossroad missing product

Incomplete shipment

  crossroad damage

The product is mechanically damaged

crossroad wrong product

You sent me the wrong product


You can also file your claim in any Muziker store, where it is possible to receive the claimed goods, with regard to the products sold in that particular outlet. Another option is to file a complaint via e-mail at [email protected]. In response to your request, you will receive instructions on how to proceed. Detailed warranty conditions are published at Warranty Policy for Consumers and at Warranty Policy for Business Entities.
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